Maintenance contracts: Radiation therapy

Regular maintenance protects your investment goods by increasing your product’s service life and reducing risk of failure. Our maintenance contracts range from regular inspection to the complete cost coverage in case of malfunction. This affords you greater cost transparency and planning security.

Your benefits

Reliability

Regular maintenance achieves the highest level of failure safety and ensures maximum availability of your equipment.

Longevity

During routine maintenance, your equipment undergoes a thorough inspection. Wear and tear is repaired long before problems can arise.

Cost transparency

A maintenance contract provides a clear overview of your costs at all times. This gives you economic planning security for the coming years.

Planability

We will arrange in advance a maintenance appointment that fits your schedule. This avoids downtime and ensures smooth operation.

ACTUALITY

We install the latest update for products with software control. This keeps your device up to date and allows for improved remote maintenance if necessary.

Choose between 3 options*

Warranty extension

Extend the warranty from one year to up to five years. The following services are included:

On-site repair by a certified technician (DORADOnova/DORADOnova MR3T)
Delivery of replacement unit and in-house repair by LAP (APOLLO/ASTOR)
Working time and spare parts as well as shipping or travel expenses

The warranty extension can be contracted within the statutory warranty period.

Product maintenance one**

We maintain your system once a year at your site. We also check the software and provide user training if required. The following services are included:

Annual on-site maintenance
System and software testing
Adjustment
Refresher training

Product maintenance complete**

In addition to annual maintenance, we provide rapid on-site help in the event of a system error. The following services are included:

Annual on-site maintenance
System and software testing
Adjustment
Refresher training
On-site repair in the event of a system failure

*Availability of products, features, and services may vary, depending on your location.

**Applies to DORADO, DORADOnova, DORADOnova MR3T and CARINAnav. The service options are only valid if the system is installed by certified technicians and if the contract is concluded within the statutory warranty period. We offer different contract durations depending on your needs.